Defective Exchange Policy
We stand behind the quality of every piece. Genuine defects? We'll make it right.
Item has a manufacturing defect (stitching error, fabric flaw)
Wrong product delivered (different from your order)
Item arrived damaged or broken
Change of mind or no longer wanting the item
Size or fit not as expected (refer to size guide)
Used, washed, or altered items
Exchange Process
Follow these simple steps
Document the defect
Take clear photos or video of the damaged item within 48 hours of delivery.
Contact us
WhatsApp us with your order number and the documentation.
Quality check
Our team will review the report within 24-48 hours to confirm eligibility.
Exchange processed
Eligible exchanges are shipped within 5-7 business days at no extra cost.
Defect must be reported within 48 hours of delivery
Item must be unused with original tags and packaging
Exchange is subject to stock availability; store credit may be offered if stock is unavailable.
Decision on defect eligibility rests solely with the VIVAH SHOPY quality team.
Need an exchange?
Contact our support team directly for fast resolution.